Refund and Cancellation Policy – Trip By Lakshya Cab

Effective Date: [Insert Date]

At Trip By Lakshya Cab, we strive to provide a smooth and reliable cab booking experience. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are handled.

1. Ride Cancellation by User

a. Before Driver Assignment

• Users can cancel the ride free of charge before a driver is assigned.

b. After Driver Assignment

• Cancellation after a driver has been assigned may attract a cancellation fee.

• The fee may vary depending on distance, time, and driver allocation.

c. After Driver Arrival

• If the driver has reached the pickup location and the user cancels or is unavailable, a full or partial cancellation charge may apply.

2. Ride Cancellation by Driver

• If a driver cancels the ride, the user will not be charged any cancellation fee.

• In such cases, users may choose to rebook another ride.

3. No-Show Policy

• If the user fails to appear at the pickup location within a reasonable time, the ride may be marked as a no-show.

• Cancellation charges may apply in such cases.

4. Refund Policy

Refunds (if applicable) will be processed under the following conditions:

a. Eligible Refund Cases

• Incorrect fare charged

• Duplicate payment

• Ride cancelled by driver or system failure

• Service not delivered as promised

b. Non-Eligible Refund Cases

• Valid cancellation charges

• Delay due to traffic or external factors

• User-related issues (incorrect address, unavailability, etc.)

5. Refund Process

• Refunds will be initiated to the original payment method

• Processing time may take 5–10 business days, depending on the payment provider

• In case of wallet payments, the amount may be credited instantly or within a shorter time

6. Partial Refunds

• In certain cases, partial refunds may be issued based on the situation and service usage.

7. Dispute Resolution

• If you believe you were wrongly charged, you can raise a dispute by contacting our support team

• The Company reserves the right to review and take a final decision on refund requests

8. Policy Abuse

• Repeated cancellations or misuse of the refund system may lead to account suspension or restrictions

• The Company reserves the right to deny refund requests in case of suspicious activity

9. Changes to Policy

Trip By Lakshya Cab reserves the right to update or modify this policy at any time without prior notice. Changes will be effective once posted on this page.

10. Contact Us

For any refund or cancellation-related queries, please contact:

Trip By Lakshya Cab
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

By using our services, you agree to this Refund and Cancellation Policy.